If the information below does not resolve your issue, please contact our customer service team. You may email us at ntbus.co@msa.hinet.net, call our service hotline at (049) 2984-031, or use our AI Customer Service Assistant.
Bus Station Locations
Q1. How do I get from Taichung Railway Station to Taichung Gancheng Station?
A: Please refer to the diagrams below: "Route from Taichung Railway Station to Taichung Gancheng Station" and "Taichung Gancheng Station Street Map."
Q2. Where in Taichung City can I take Nantou Bus?
A: Taichung Gancheng Station, the bus stop in front of Taichung Railway Station, HSR Taichung Station, and Taichung Station Exit 3 (Dazhi North Road).
Q3. Where is the bus stop in front of Taichung Railway Station?
A: After exiting the station, turn left to No. 103, Jianguo Rd. (next to Ziguan Digital Institute, at the Taiwan Tourist Shuttle stop). Please refer to the diagram below for the Taiwan Tourist Shuttle stop location at the station.
Q4. Where is the bus stop for the route from Daqing Railway Station toward Puli and Sun Moon Lake?
A: The bus stop is directly opposite Daqing Railway Station (if you wait at the wrong stop, the driver will not stop). Please refer to the diagram below.
A reminder: The area is dimly lit at night. If you need to board, we recommend using your mobile phone's light and waving to draw the driver's attention.
Q5. Where do I board the bus at Caotun Station?
A: The waiting area at Caotun Station is shown in the diagram below for your reference.
How to Purchase Tickets
Q1. Can I reserve seats for tickets?
A: Nantou Bus provides reservation services for the following routes: Taiwan Tourist Shuttle - Sun Moon Lake Route, Xitou Route, Beigang River Route, and Hehuanshan Route. All reservations must be made online (no phone reservations are accepted). For other routes, tickets must be purchased on the day of travel, and boarding is on a first-come, first-served basis.
Q2. Where can I buy tickets?
A: Tickets can be purchased at any Nantou Bus station or terminal. Alternatively, you can prepare exact change to purchase a ticket from the driver when boarding (the driver cannot provide change). We recommend using an electronic payment card (EasyCard, iPASS) for convenient and economical travel.
Q3. Why are receipts (uniform invoices) not issued to passengers when purchasing bus tickets?
A: According to the "Regulations Governing the Use of Uniform Invoices," ticket revenue from transportation businesses is exempt from issuing uniform invoices. Therefore, purchasing tickets or paying fares using electronic payment cards like EasyCard or iPASS is within the scope of exemption. If passengers require proof of purchase, they may request a receipt from the station or the driver!
Uniform Invoice Use Regulations, Chapter 2, Article 4
Businesses that meet any of the following criteria may be exempt from using or issuing uniform invoices:
1. Small-scale businesses.
2. Massage businesses legally established and operated by visually impaired persons, where all massage services are provided by visually impaired persons.
3. Taxi services and the passenger ticket revenue portion of other transportation businesses.
4. Duty-free shops and offshore island duty-free shopping stores legally established.
Q4. Can I use an electronic payment card (EasyCard, iPASS, etc.) to board the bus?
A: Yes, you can. Please remember to tap your card when both boarding and alighting to prevent your card from being locked.
How to Check Bus Information
Q1: How do I check the real-time information for Nantou Bus?
A: You can visit the [Bus Dynamics] page, select the desired bus route from the dropdown menu, and view the current location and dynamic information of the buses running on that route.
Q2: I want to find the bus numbers that pass a specific attraction. How do I do that?
A: On the [Attraction Information] page, enter the attraction keyword to search. The website will list all bus routes that pass that attraction. You can also proceed to check the real-time dynamics for these buses.
Q3: How do I know which attractions a specific bus route passes through?
A: On the [Bus Dynamics] page, you can select the desired bus route from the dropdown menu. The website will list all attraction names along that route. You can also click on any attraction name to see all bus routes that pass through it and check their real-time dynamics.
Q3: How do I plan a bus route from Point A to Point B?
A: After entering the [Route Planning] page, please input your starting point and destination. Select your preferred planning method, departure time, settings, and mode of transport. Click the "Search" button, and the system will display suggested itineraries below, or redirect you to Google Maps to help you plan the most suitable route.
How to Purchase Travel Packages
Q1. How can I purchase travel packages?
A: Please purchase packages in person at any Nantou Bus counter. For group or bulk orders, please contact Chingjing Travel Agency at 049-2983589.
Taichung Purchase Locations: Taichung Gancheng Station (No. 35-8, Sec. 1, Shuangshi Rd., Taichung City), HSR Taichung Station (1F, Exit 5)
Sun Moon Lake Purchase Location: Sun Moon Lake Station (No. 163, Zhongshan Rd., Yuchi Township, opposite the Sun Moon Lake Police Station)
Puli Purchase Locations: Puli Transfer Station (No. 338, Zhongzheng Rd., Puli Township), Chingjing Travel Agency (No. 18-1, Zhongzheng 4th Rd., Puli Township, at the Nantou Bus station)
Q2. Does purchasing a travel package guarantee a seat?
A: Travel packages do not include seat reservation. Purchasing a ticket or package only means you have a valid ticket to board. You must still queue at the station to wait for the bus.
Q3. Are there any travel packages for children (under 12 years old)?
A: No. Except for the Senior Citizen Package (applicable to ages 65 and above), the travel packages issued by Chingjing Travel Agency are designed for adults. Children who need to ride the Sun Moon Lake Ropeway, take the ferry, rent a bicycle, or enter the Formosan Aboriginal Culture Village must purchase separate tickets according to each vendor's regulations.
Q4. How do I purchase and use an e-ticket package?
A: To purchase an e-ticket package, buy it online and pay with a credit card. The system will send a payment success notification and the product QR code to your designated email. During your trip, simply use your smartphone to present the QR code to redeem the product. If one item has been redeemed, the remaining items must be used within 15 days, or they will expire. More information on e-ticket packages...
Q5. Must a travel package be used up within one day? What are the validity period regulations?
A: Paper packages are issued once a year. After purchase, bus tickets must be used within 15 days from the departure date, and the remaining items are valid until December 31st of the current year. Once an item is redeemed, it is only valid for use on the redemption day. For example, if you redeem the Sun Moon Lake Ropeway ticket on 12/1, you must ride the ropeway on 12/1.
Q6. Can I get a refund for an unused package?
A: Yes, refunds are possible. Please contact the counter at any Nantou Bus station or call Chingjing Travel Agency at 049-2983589. *Refund Rules: A handling fee of NT$30 will be charged. If parts of the package have been used, the selling price of the used items will be deducted from the refund.
Other Travel Information
Q1. Can I bring large luggage onto the bus?
A: Most Nantou Bus coaches have luggage compartments underneath. Please refer to Article VII of the Nantou Bus Passenger Transportation Standard Contract for related regulations on carrying luggage.
Q2. Can I bring a bicycle onto the bus?
A: You must dismantle the bicycle (remove both wheels) and place it in a dedicated bicycle bag before boarding (it must be stored in the undercarriage luggage compartment). Due to limited luggage compartment space, if the compartment is full, we cannot permit it on board. Please note that if the route is served by a mid-sized bus (which has no luggage compartment), bicycles cannot be brought on board.
Q3: How do I travel to Nantou?
A: You can refer to the [Convenience Information → External Transportation Transfer Information] page on our website to find information on various transportation methods, including TRA (trains), HSR (high-speed rail), and other buses, to help you plan your itinerary and transfers.